Service and Support

1. Warranty period

GCL provides a standard 3-year warranty, with the option to extend the warranty period upon purchase.

2. What is covered in warranty?

2.1 The warranty encompasses all hardware of the GCL LED display system and provides coverage for any defects, failures, or malfunctions.

2.2 GCL offers complimentary replacement and the return-shipping for any part found to be defective or malfunctioning after this defective part is returned to GCL for servicing.

3. What is not included in the warranty?

This warranty excludes labor expenses and damages resulting from abuse, misuse, improper installation, or unforeseeable events (often referred to as ‘acts of God’). Additionally, consequential and incidental damages are not eligible for coverage under this warranty. Please note that in some states, there may be regulations that prohibit the exclusion or restriction of incidental or consequential damages, which could impact the applicability of this provision to your situation. GCL shall not assume responsibility for any labor charges associated with assembly, disassembly, or any other services related to part replacement.

4. Who is eligible for warranty from GCL?

GCL warranty is exclusively offered to our direct customers. In the event of product resale, the warranty remains applicable to the original direct customer rather than the party to whom the products were resold.

5. When does the warranty begin?

The warranty begins on the date of shipment for the order, whether from GCL’s Texas warehouse or our Chinese factory.

6. Exceptions

The following issues are excluded from the limited warranties outlined above. GCL shall not be responsible for providing warranty support or maintenance services for these issues, nor shall GCL be liable for any repairs, replacements, or additions related to them.

6.1 Damage or problems caused by strikes, riots, acts of sabotage, or war.

6.2 Damage or problems caused by accidents, fires, or water-related incidents.

6.3 Damage or problems caused by natural disasters such as floods, fires, lightning, earthquakes, or tornadoes.

6.4 Damage or problems caused by misuse, abuse, neglect, or accidental incidents.

6.5 Damage or problems caused by improper electrical grounding.

6.6 Damage or problems caused by improper utility service, including but not limited to not providing sufficient amperage for the products.

6.7 Damage or problems caused by external electrical faults or unusual electrical disturbances.

6.8 Damage or problems caused by unauthorized modification, disassembly of products.

6.9 Damage or problems caused by unauthorized repairs, alterations, modifications, maintenance, relocation, or reinstallation without prior written permission from GCL.

6.10 Damage or problems caused by using non-GCL supplied equipment or components.

6.11 Damage or problems caused by improper handling of the product during transportation.

6.12 Damage or problems caused by failure to follow Electro-Static Discharge (ESD) precautions when handling products.

6.13 Theft.

6.14 Failure to maintain the appropriate operating or storage environment for the products, including but not limited to air conditioning, humidity control, or exposure to corrosive atmospheres harmful to electronic equipment, as outlined in the GCL Installation Manual.

6.15 Freight costs for transporting items back to GCL for repair/replacing.

6.16 Regular cleaning, or wear and tear that is considered normal.

6.17 Non-GCL-manufactured equipment, which comes with its original manufacturer’s warranty and can be provided to the customer upon request.